Privacy Policy
DATA PRIVACY POLICY
Last Updated: 15 January, 2026
1. Who We Are and What This Policy Covers
HumansHere was built to spark meaningful, emotionally aware connections through reflection, storytelling, and a little bit of soul. We're not just a dating app:we're a space where who you are, what you value, and how you connect truly matter. Whether you're here to find love, explore yourself, or meet kindred minds, we believe your data deserves just as much care as your story.
This Privacy Policy is issued by HumansHere Meta Solutions Private Limited (referred to as “HumansHere”) and explains how we collect, use, store, and protect your personal data. It applies to all platforms, websites, mobile applications, events, features, or services operated by HumansHere (collectively referred to as the “Service”). Whether you’re exploring prompts on our app, engaging with features, participating in surveys, or attending a live event, this Policy has got you covered.
In some cases, a specific feature or product we offer may have a separate privacy policy tailored to that context. If that happens, that separate policy:not this one:will apply and will be made available to you transparently.
We operate in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and also follow global best practices inspired by international standards such as the General Data Protection Regulation (GDPR), wherever applicable.
By accessing or using any part of our Service, you accept the practices outlined in this Privacy Policy.
Have Questions?
Feel free to reach out at hello@humanshere.ai :we’re always here to help.
2. What Information We Collect About You
In accordance with Section 5 of the DPDP Act, we collect data only for specified, lawful purposes To help you connect meaningfully and safely, we need certain information, both from you and your interactions with our platform. This section outlines the types of data we collect and how they help us create better experiences for you.
Category | Description |
|---|---|
Account Information | When you sign up, we collect essential details like your name, phone number, email address, and date of birth to create your account |
Profile Details | When you complete your profile, you may provide information such as your gender, interests, lifestyle preferences, relationship goals, and location. You may also choose to share sensitive data (e.g., sexual orientation, religious beliefs, health-related information) your consent is required where applicable. |
Photos, Prompts & Stories | You can upload photos, write answers to entries, and share personal experiences through entries or other creative tools. These contribute to your self-expression and compatibility profile. |
Chat & Communication Data | We collect messages, replies, and other communication content exchanged with other users through our platform, as part of your use of the service. |
Survey, Event & Contest Responses | If you participate in surveys, feedback forms, research, promotions, or live events, we collect your responses and preferences. |
Identity Verification Data | If you opt for profile or ID verification, you may provide a selfie ; or facial recognition data (processed in accordance with applicable laws and with your consent). |
Customer Support Data | When you contact our support team, we collect the content of your requests or reports, including any screenshots, voice notes, or attachments shared with us. |
2. Data Collected Automatically
Category | Description |
|---|---|
Usage Data | We track your interactions with our app:such as features used, time of login, content you view or react to, prompts completed, searches, matches, and communication patterns (but not message contents outside our platform). |
Device & Technical Data | We collect data from your devices, such as IP address, device model, operating system, browser type, app version, crash logs, and advertising or cookie identifiers. This helps us troubleshoot, secure, and optimize the service. |
Geolocation Data | With your permission, we may collect precise location data (latitude and longitude) via GPS or network-based methods, to help show relevant content or matches nearby. You may disable location access at any time through your device or app settings, subject to certain features becoming unavailable. |
Data Minimisation
We collect and process only such personal data as is reasonably necessary for the purposes described in this Policy. We do not collect personal data that is excessive or unrelated to the functioning of the Service.
3. Data We Receive from Others
Category | Description |
|---|---|
Social Media & SSO Data | If you choose to sign in with or connect a third-party account (e.g., Google, Apple), we receive limited profile information such as your name, profile photo, and email, as permitted by those platforms. |
How We Use Your Data
We use your data to deliver a safe, personalized, and engaging experience. From matching you with like-minded individuals to improving the platform and keeping our community safe, your data helps us make HumansHere more human.
Main Purposes for Using Your Data
Purpose | What We Use It For | Legal Grounds | Data Involved |
|---|---|---|---|
To provide and personalize the service | -Set up and manage your account | Contract fulfillmentConsent (for sensitive data) | Account InfoProfile DataContentUsage DataGeolocation |
To keep the platform safe | -Detect and prevent fraud, abuse, or suspicious activity- Enforce community standards | Legitimate interestLegal obligationVital interest (in rare cases)Consent (for biometric/ID data) | Account InfoChat DataProfile DataFace/ID VerificationUsage & Technical Data |
To communicate with you | -Send updates, match alerts, and newsletters | Consent Legitimate interest | Contact InfoUsage DataSupport History |
To improve our platform | - Analyze app usage trends - Use automated systems and AI-assisted tools to enhance | Consent (where required) | Usage DataSurvey ResponsesContentSupport History |
To market and promote HumansHere | - Send offers and promotions- Show relevant content and matches | Consent (where required) | Account InfoUsage DataMarketing Data |
To comply with legal duties | - Respond to law enforcement or legal requests- Support investigations | Legal obligation Legitimate interest | Depends on request context (e.g. ID, messages, logs) |
We do not sell your data to third parties. Any third-party services we use (like payment) are bound by strict confidentiality and security requirements.
Sensitive data (such as sexual orientation or religious views) is used only when you’ve chosen to share it and only for features that enhance your experience.
How & When We Share Your Data
At HumansHere, we only share personal data when necessary to provide our services, comply with the law, ensure safety, or improve your experience:and always with safeguards in place.
Below is a breakdown of who we may share your data with, why, and what types of data may be involved.
With Trusted Service Providers
Purpose | Examples of Providers | Data Shared |
|---|---|---|
Payment processing | Google Play, Apple payments | UserID, payment ID, amount, transaction date |
Hosting & tech infrastructure | AWS, Firebase | Device metadata, IP address, logs |
Analytics & product improvement | Google Analytics, Amplitude | Usage data, session behavior, crash logs |
Biometric Information / Camera & Face Data | On-device (TrueDepth camera, system-level frameworks) | Real-time camera input for liveness verification only : no facial recognition data, depth information, or biometric identifiers are collected, stored, or shared. All processing happens on the device and is immediately discarded after verification. |
Processing | LLMs | Anonymized Entries (written content collected) |
We only share what’s needed for them to do their job, and they operate under strict data protection contracts with us.
Cross-Border Data Transfers
Your personal data may be processed or stored on servers located outside India. Where such transfers occur, we ensure that appropriate safeguards are in place in accordance with applicable data protection laws.
With Legal Authorities (When Required)
We may share your personal data to:
Comply with legal obligations or lawful requests (e.g., court orders, law enforcement)
Prevent or investigate fraud, abuse, or criminal behavior
Enforce our Terms of Use and protect the rights, safety, or property of our users or others
This can include account data, location info, communication records, or other relevant details depending on the nature of the request.
With Other Users (Only What You Choose to Share)
Your public profile:including your name (first name only), photos, responses to prompts, preferences, and compatibility traits:may be visible to other users. Be mindful of what you post, as HumansHere cannot control how others may use that content.
Your chats and messages are not shared publicly and remain private between you and the recipient(s), unless explicitly reported and reviewed under moderation protocols.
Moderation & Safety Partners
We may share specific user data internally with trained moderators or security systems to:
Investigate violations of our Terms
Detect and prevent fake profiles, bots, or spam
Respond to safety reports (e.g., harassment, impersonation)
This may involve names, messages, photos, IP addresses, and verification data.
Business Transfers or Organizational Changes
If HumansHere ever undergoes a business change:like a merger, acquisition, reorganization, or sale of assets:your data may be transferred as part of that process. If that happens, we will ensure the new entity upholds the same level of privacy protection.
Aggregated & Anonymized Insights
We may share non-identifiable, aggregated data (e.g., trends, usage patterns, engagement metrics) for:
Product development
Industry benchmarking
Academic or behavioral research
This data does not identify you personally and cannot be traced back to you.
How Long We Keep Your Data
We retain your personal data only for as long as it's needed:to provide you with our services, meet legal obligations, ensure safety, and support core operations.
Retention Guidelines
Type of data | Retention Period | Purpose |
|---|---|---|
Account and Profile Data | Active for the life of the account; archived for up to 365 days after deletion, unless required longer for legal compliance, fraud prevention, or enforcement of platform policies. | Account management, compliance with legal obligations, fraud prevention, and enforcement of platform terms and platform improvement using only aggregated or irreversibly anonymized data. |
Chat & Communication Data | Deleted upon account deletion, except where retained for a limited period for investigation of reported abuse, fraud, safety incidents, or lawful government or court requests. | User safety, investigation of complaints, prevention of misuse, and compliance with legal obligations. |
Customer Support Interactions | Up to 3–5 years from last interaction, or as required to resolve disputes and comply with legal obligations. | Dispute resolution, service quality, and legal compliance. |
Analytical & Usage Data | Anonymised or aggregated data may be retained beyond the above periods. | Service improvement, analytics, and platform performance, without identifying individual users. |
After the retention period, your data is either securely deleted or anonymized so it can no longer be linked back to you, unless further retention is required under applicable law or for legitimate purposes such as safety, fraud prevention, or enforcement of legal rights.
6. How We Keep Your Data Safe
At HumansHere, your privacy and security are non-negotiable. We use industry-standard safeguards to protect your personal information and give you tools to manage your data the way you want.
How We Keep Your Data Secure
Security measure | What we do |
|---|---|
Encryption & Transmission Protection | We use TLS/SSL encryption and other secure protocols to protect your data while it’s in transit. |
Access Control | Only authorized team members with a valid need-to-know (such as support or moderation) can access your data. |
Regular Monitoring | We continuously monitor our systems for potential vulnerabilities and apply updates and patches promptly. |
While we do everything we can to protect your information, no method of transmission or storage over the internet is ever 100% secure. So while we strive to protect your data, we cannot guarantee its absolute security.
A Note on Limitations
Please note that:
Certain data may be retained to comply with legal or operational obligations (e.g., fraud prevention, legal claims).
Without key details like your name, age, or contact, we may not be able to provide core parts of our service.
Changes to This Privacy Policy
We’re always evolving to make HumansHere better:more thoughtful, more secure, and more human. That means our Privacy Policy may change from time to time.
If we make material updates:especially ones that affect how we collect, use, or share your data:we’ll let you know ahead of time. You’ll get a notification (typically via email or in-app alert) so you can review the changes before they take effect.
Whenever we make changes, the “Last Updated” date at the top of this Policy will be revised so you always know what version you're reading.
If the changes are significant or affect how your personal information is handled, we’ll ask for your consent again where legally required.We encourage you to review this Policy periodically so you're informed about how we protect and respect your data.
Children’s PrivacyHumansHere is designed exclusively for individuals who are 18 years of age or older. We do not knowingly collect or allow personal data from anyone under 18. If you're not yet 18, please do not use our platform.
We take age restrictions seriously:not just as a policy, but as a part of maintaining a respectful and emotionally safe community.
If we become aware that personal data of a child has been collected inadvertently, we will take reasonable steps to delete such data promptly.Reporting Underage Users
If you come across a profile you believe belongs to someone under 18, please report it directly through the in-app reporting tool. Our moderation team will review and take appropriate action.
We reserve the right to suspend or remove accounts if age cannot be confirmed or is found to be falsified.
Your Rights & How to Use Them
At HumansHere, we believe you should always be in control of your personal data. Depending on your country of residence, you may have certain rights under applicable privacy laws, including the Digital Personal Data Protection Act, 2023 (India) and the General Data Protection Regulation (GDPR), among others.
Below is a summary of your key rights and how to exercise them:
Your Rights OverviewYour right
What You Can Do
How to do it
Access / Portability / Right to Know
View the personal data we hold about you and request a copy in a readable format.
Log into your account to access basic data.For full access/export, contact us at hello@humanshere.ai
Correction / Rectification
Fix or update any incorrect or incomplete personal information.
Update directly via your profile. Contact us at support@humanshere.ai for changes beyond profile info such as mobile number or date of birth.
Deletion / Erasure
Ask us to delete your personal data or close your account. Certain data may continue to be retained for limited periods where required under applicable law or for legitimate purposes such as security, fraud prevention, dispute resolution, or compliance with lawful requests.
Delete your account through app settings, or contact us to request complete data deletion.
Objection / Restriction
Object to certain uses of your data, or request we pause processing temporarily.
Request for pause in processing by contacting us at support@humanhere.ai. Please note that requesting a pause in data processing may result in limited access to certain features or functionality of the platform.
Withdraw Consent
Revoke previously given consent for things like location access, notifications, or personalization.
Effect of Withdrawal of Consent
Withdrawal of consent may result in certain features or services becoming unavailable. Such withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.Use app/device settings to turn off permissions. For other withdrawals, email us.
Right to Nominate
Nominate a person to exercise your rights in the event of death or incapacity.
Contact us at hello@humanshere.ai
Data Accuracy
We take reasonable steps to ensure that personal data processed by us is accurate, complete, and up to date. Users are encouraged to review and update their information regularly through account settings.
Identity Verification & LimitationsTo protect your privacy (and others'), we may request proof of identity before fulfilling your data request. This ensures no one else can access or manipulate your personal data.
We may decline requests that are:
Unverifiable or clearly fraudulent
Legally restricted or invalid
That would violate the privacy or rights of other users
Please note: If you want access to information (like messages) involving another user, they must submit their own request and consent to sharing.
We comply with the DPDP Act, 2023. If you believe your rights are not being honored, you can lodge a grievance via our contact form or escalate to the Data Protection Board of India when applicable.